Privacy Policy
Effective January 1, 2026
Carlsbad Concrete, concretecarlsbad.com, info@concretecarlsbad.com
Who this policy covers
This policy explains how Carlsbad Concrete, a concrete contractor based in Carlsbad, NM, handles the information you share when you use our website, fill out our estimate form or call us. It applies to every page on our site, starting with the home page.
We're a small local business, and we only collect what we need to answer your question, give you an estimate and do the work. You can read more about who we are on our About page.
Information we collect through our forms
When you request an estimate or send us a message, we ask for your name, phone number, email address, the address of the job and a short description of the work, such as a new driveway, a patio or a cracked slab. You can also add photos or other details if you want to.
Our contact form is run by an outside form service, so the details you type are sent through that service to us. That company handles your information under its own privacy terms, and we use it only to receive your request.
If you call us at (575) 266-8153 or email us, we keep the details you give us so we can follow up on your job.
Analytics and cookies
Like most websites, ours may use basic analytics tools and cookies, which are small files your browser stores, to see how people find and use the site. That can include the pages you visit, how long you stay, the type of device and browser you use and the general area you're browsing from.
We use this to see which pages help homeowners and which ones need work. It doesn't tell us who you are unless you choose to contact us.
You can block or delete cookies in your browser settings. The site will still work, though some features may not remember your choices.
How we use your information
We use your information to reply to your request, set up an on-site estimate, schedule and do the work, send invoices and answer questions after the job is done. We may also use analytics information to improve the website.
We don't sell your personal information, and we don't rent it or trade it to other companies for their marketing. We share it only with service providers who help us run the business, such as our form and website services, or when the law requires it.
How long we keep it
We keep your contact and job details for as long as we need them to finish your project, stand behind our work and keep the business and tax records we're required to keep. If you ask for an estimate and don't hire us, we keep your request only as long as it's useful for following up, then delete it.
Analytics information is kept in summary form and isn't tied to your name.
Your choices and rights
You can ask us what information we have about you, ask us to correct it or ask us to delete it. You can also tell us to stop contacting you at any time.
We'll do what you ask unless we have to keep certain records by law or to finish work you've hired us for, and if that's the case we'll tell you why.
Children's privacy
Our website is meant for adults arranging concrete work on their property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
How we protect your information
We limit who on our team can see your details and use trusted services to receive and store them. No website or email is completely secure, so please don't send payment card numbers or other sensitive details through the form.
Changes to this policy
We may update this policy when our tools or the way we work change. The current version will always be on this page.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (575) 266-8153 or reach us through our contact page. We're open Monday through Friday from 7 AM to 10 PM and Saturday and Sunday from 8 AM to 9 PM.
We'll look into it and get back to you within 1 business day.